Delayed baggage compensation

The delayed baggage ‌ compensation is given when baggage ‌ is delayed at least 24 hours – contact your insurance as soon as your baggage ‌ does not arrive with you, as some contract clauses might specify the contact time frame.

Most gold credit cards and above have a standard travel insurance

Remember to take a picture of every document involved in the trip : boarding pass, baggage ‌ tag, airline baggage ‌ delay acknowledgement, and any expense that occurs due to this delay.

After the baggage ‌ hasn’t arrived, go to the baggage ‌ handling company’s booth in the airport, where they will ask you several information in order to be able to identify the bag : size, brand, color, …

The bag information will be updated regularly, as soon as the moves have been registered, for example when the bag is scheduled to be loaded in another plane.

It might be helpful to show them a picture of the luggage

Once the missing bag, considered lost as long as it is not recovered, has been reported to the airport and airline’s baggage ‌ handling company, it is possible to follow the recovery process on Worldtracer website.

The bag information will be updated regularly, as soon as the moves have been registered, for example when the bag is scheduled to be loaded in another plane.

Once the bag is scheduled for transfer, an SMS will be sent to you if you had given this information – if not, it is always possible to enter it, or send it to the airline, on the worldtracer baggage ‌ website.

When the bag has arrived at your place, take a picture of the stickers attached to it.

The insurance company will need all these information in order to send you a compensation:

boarding pass copy, baggage ‌ tag copy, baggage ‌ delay acknowledgment, airline compensation information, proof of necessary expenses occured due to the delay, bank account information.

After a few days, a representative from the insurance company should give you the good news, as a delayed baggage ‌ between 24 and 96h can get you up to 300€ of compensation, and more than 96h can get you 800€ compensation.