Delayed baggage compensation how to get it

Delayed baggage compensation how to get it [English]

Delayed baggage compensation

The delayed baggage compensation is given when baggage is delayed at least 24 hours – contact your insurance as soon as your baggage does not arrive with you, as some contract clauses might specify the contact time frame. With standard credit card insurance, it might only be given on the onward flight, while with a specific extra insurance, it might be given on any flight segment.

Most gold credit cards and above have a standard travel insurance included, which will reimburse you for your expenses up to 300€ in case of baggage delay, double check it with your associated insurance company.

Remember to take a picture of every document involved in the trip : boarding pass, baggage tag, airline baggage delay acknowledgement, and any expense that occurs due to this delay.

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Lost luggage tracker

After the baggage hasn’t arrived, go to the baggage handling company’s booth in the airport, where they will ask you several information in order to be able to identify the bag : size, brand, color, …

It might be helpful to show them a picture of the luggage to help them filling in the bag identification form.

Take a picture of the receipt, as it will be required later by the insurance company, as well as the boarding pass copy and baggage sticker information.

Worldtracer baggage

Once the missing bag, considered lost as long as it is not recovered, has been reported to the airport and airline’s baggage handling company, it is possible to follow the recovery process on Worldtracer website.

World tracer luggage

The bag information will be updated regularly, as soon as the moves have been registered, for example when the bag is scheduled to be loaded in another plane.

Lost baggage tracking

Some flight details will be visible on the messages entered in the system, such as departure airport, baggage tag number, original flight route, rescheduled flight route, bag type and identification information.

Once the bag is scheduled for transfer, an SMS will be sent to you if you had given this information – if not, it is always possible to enter it, or send it to the airline, on the worldtracer baggage website.

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When the bag has arrived at your place, take a picture of the stickers attached to it. The insurance company will need all these information in order to send you a compensation:

  • boarding pass copy,

  • baggage tag copy,

  • baggage delay acknowledgment,

  • airline compensation information,

  • proof of necessary expenses occured due to the delay,

  • bank account information.

After a few days, a representative from the insurance company should give you the good news, as a delayed baggage between 24 and 96h can get you up to 300€ of compensation, and more than 96h can get you 800€ compensation.

During this time, make sure to keep a copy of all receipts, as they will be required by the insurance company to reimburse you.

Delayed baggage compensation letter

You can also try to contact the airline and obtain the delay compensation by yourself by using below letter example:

Sender.

Place and Date.

Recorded delivery with reply paid.

Name and address of air carrier.

Name, Surname; Flight (Data of the flight)

Delay during the Transport of baggage .

Compensation according to Regulation (EC) No 889/02 and to the Montreal Convention.

Dear Sirs,

with this letter I would like to report the delay of my baggage during the flight ….. (information about the flight number, date, place of departure and destination).

In the airport of … (place) where my flight landed, I noticed that my luggage was not available.

I immediately contacted the complaints desk and filled in the PIR (Property Irregularity Report) form, a copy of which is added to this letter.

In the meanwhile, I was obviously obliged to buy some essential goods. The expenses for these purchases are the following:

List of expenses with a copy of the corresponding receipts.

Only … (number of days) days after the arrival I was informed that my suitcase had been found and that I could pick it up at the airport. (You can also ask for the compensation of the traverl expenses you afforded in order to go back to the airport to pick up the suitcase).

According to Regulation (EC) No 889/02 and to the Montreal Convention the liability of air carriers I ask you to compensate for my expenses of Euro_________ (demanded amount).

Please refund the above mentioned amount within 10 days after receipt of this letter on the bank account below.

I reserve all rights to take further legal action.

Yours faithfully,

Name and Surname.

Signature.

Bank Details:

IBAN and BIC.

Enclosed please find:

Copy of the Flight Ticket,

Copy of the baggage Tag,

Copy of the PIR,

Copy of Receipts for Expenses.

Compensation for delayed baggage

The claim of compensation when your baggage is delayed during the transport is regulated by the EU regulation (EC) No 889/02 an by the Montreal Convention.

It defines a compensation up to 1 000 Euro. The European Court's decision on the 6th May 2010 (C-63/09) established that the compensation encompasses the material damage as well as the immaterial ones.

In case of a delayed baggage it is important to be careful and to buy only necessary goods: indeed, a compensation is provided only for necessary purchases (you can buy a toothbrush but not a branded bikini).

The complaint must be registered within 21 days from the day when you receive your baggage back.

It is absolutely important to add the corresponding receipts of the goods.

Delayed baggage compensation letter

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